Skip to content

Help for patients

Quick answers about finding a doctor and booking a visit.

How do I book an appointment?

Search for a doctor or specialty, open a profile, pick a day and a time, and enter your name and mobile number. You see a confirmation straight away, and you can add the visit to your calendar.

Does it cost anything to book?

No. Booking through CliniZentro is free for patients. You pay the consultation fee shown on the profile directly to the clinic when you visit, unless the clinic says otherwise.

Is the booking confirmed immediately?

It depends on the clinic. Many confirm automatically. If a clinic reviews bookings first, the page says so and the clinic confirms with you by phone or message.

How do I change or cancel an appointment?

Use the link in your confirmation message, or call the clinic using the number on its page. Please cancel early so someone else can take the slot.

What does the Verified badge mean?

We have checked that the doctor’s medical registration number and council were provided and reviewed by our team. It is not a guarantee of treatment outcomes.

Why can I not find my doctor?

Doctors appear only if they and their clinic chose to be listed and have online booking switched on. You can ask your doctor to join, or call the clinic directly.

Is this for emergencies?

No. In an emergency call 112 or go to the nearest hospital. Online booking is for planned visits.

How are my details used?

Your name and number go to the clinic you book with, so they can see you. They are not shown publicly and not sold. Read the privacy policy for the details.

Still stuck? Contact us or find a doctor.